Ian - Lots of knowledge and experience available from the guys in the parts and accessories department.
Kasil - The lady in the accessories shop (helmets, etc) is especially patient and helpful. Gave us lots of time and assistance while my daughter chose a helmet and goggles, including ordering the goggles in so she could get exactly what she wanted.
RM - Lively place to look around in if you need a new bike of sorts or need new bike clothes, boots or equipment. The staff always ready to serve your needs or just answer some questions.
How do I place an order?
To place an order, browse the products, select the items you want, and add them to your cart. Then, proceed to the checkout, provide your shipping and payment information, and confirm your order.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards & PayPal. You can view the complete list of accepted payment methods during the checkout process.
What is your return and refund policy?
Our return and refund policy allows you to return items within a specified time frame (e.g., 30 days) if they are unused and in their original condition. We provide full refunds or exchanges, and the specific details are available in our Return Policy.
How can I track my order?
You can track your order by logging into your account and going to the "Order History" section. There, you'll find the status of your order along with a tracking number. Additionally, we will send you tracking updates via email.
Do you offer international shipping?
No, Unfortunately we do not ship internationally.
What is your shipping policy?
Our shipping policy outlines estimated delivery times, shipping methods, and associated costs. We aim to deliver your order as quickly as possible, and you can find detailed information on our Shipping Policy.
How can I change or cancel my order?
If you need to make changes to or cancel your order, please contact our customer support team as soon as possible. Depending on the order's status, we will assist you with the necessary adjustments.
What if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact our customer support team within [specified timeframe] to arrange for a return or exchange. We will promptly address the issue and provide a replacement or refund.